Training and Consultation Services
Kinship Training and Consultation services
CCP offers training and consultation services to both public and private agencies. Training includes 1) engaging kin and relatives; 2) building partnerships with public and private agencies; 3) building staff competencies to work with relatives; and 4) family search and engagement services. Kinship training and consultation services are offered by CCP in collaboration with the Family-Focused Treatment Association (FFTA), a national association representing agencies that provide family-based treatment.
Increasing Foster Parent Recruitment by Improving the Customer Experience
CCP has found that improving prospective foster parents’ experiences brings in more of the right foster parents and encourages them to stay. By using this customer service approach, CCP has doubled the number of foster families over the last two years, with high levels of foster family retention. This approach is backed up by research, which indicates an improved customer experience:
Increases positive feelings about the agency
Increases positive word-of-mouth
Increases frustration tolerance
How We Can Help
CCP is interested in sharing our experience and learning from our colleagues to continue to build on this work. We offer tailored training & technical assistance that will:
Share CCP’s experience of changing the agency’s culture and use of data to improve results;
Define “Customer Experience” and understand how it impacts foster parent recruitment and retention;
Outline the steps needed to develop customer-focused recruitment and retention strategies; and
Discuss specific strategies and techniques for improving the experience of prospective foster parents.
“Outstanding…the presenters were informative and motivational, an excellent team.”
“Thanks for the clear, practical application.”
“I found the information presented …to be very helpful. This strategy needs to be adopted by the organization as a whole. Thank you!”
Learn – Understand each other to determine the best fit and develop a collaborative relationship tailored to your agency’s needs
Assess - What is the problem you are trying to solve? What’s working? What are your challenges?
Set Goals - Define project scope and desired results
Plan – Create a step by step implementation plan that includes continuous quality improvement and data collection
Coach – Review progress, discuss barriers and how to bust them, update plans and goals
Director, Therapeutic Foster Care Program
Under Mike’s leadership the TFC program at CCP has seen the program expand exponentially, using data-informed decision making and an emphasis on Customer Experience. Mike has a MA in Psychology from Columbia University. Prior to his work in foster care he worked as a therapist specializing in high-risk adolescent males.
Director, Community Outreach & TFC Program Supervisor
Brandon leads the agency’s community outreach and acts as the primary foster parent recruiter, spearheading many of the Customer Experience initiatives at the foundation of CCP’s recruitment and retention success. In his extensive career in social services Brandon has worked for the Connecticut Department of Children and Families as well as the Judicial Branch’s Court Support Services Division, before joining CCP in 2013.